Digital and social media

Brands and banter on Twitter: recipe for disaster?

I'm sure over the summer holidays with all the family at home (or even worse in a hot car) there has been the occasional flare up. One such example of online bickering that the Daily Mirror thoughtfully summarised in this...


Twitter – it’s not for everyone

Sadly, homophobia is still a problem in the UK. However, it's not that often you come across a public figure openly and brazenly flouting the acceptance and openness for which British society has become so well known. In what must be...


Eddie, the Twitter saviour of Southern Rail

Southern Rail hasn't exactly covered itself in glory recently. From disgruntled commuters facing regular disruption to their daily travel, to the barrage of social media abuse and bad press coverage, public perceptions surrounding Southern Rail are pretty darn negative. Of course, the...


British Airways chaos – how I became part of the story

Never become the story, runs a well-worn piece of advice to PR professionals. It's a rule I broke this week, with a syndicated quote appearing in 40 international news outlets, including the LA Times, Telegraph, Guardian, Evening Standard and the...


What chicken nuggets can teach you about your social media strategy

What does it take to create a viral tweet? If there was an obvious answer to this question then someone could no doubt make a fortune. Recent developments haven’t made this any clearer - back in April this year a...


What does Sheppard Mullin have in common with Beyoncé?

I'm heading over to Berlin this week to speak at the Alliott Group event about building your brand online. Recently, I wrote about Beyoncé and how her distinctive social media strategy works for her (you can read that blog here) – but,...


Five social media lessons we can learn from Beyoncé

I'm out in Miami at the moment speaking at the IE Law School conference on how to build a personal brand through social media. Beyoncé is a great example for seminars like this. She is very strategic in her use...


Kendall Jenner + Pepsi = Worst. Ad. Ever

Picture the scene: one of the most famous Millennial faces in the world, hot topics of protest and togetherness, a hippy moment and some seriously cool double denim. Doesn’t that sound like a recipe for advertising success to you? Well, while...


#WhatFeministsWear

“What do feminists wear?” That might sound like the opener to a joke – probably a bad joke and one that might make you secretly want to slap the person telling it – but it's not. It's the question that's been...


Has Facebook failed in tackling its content issues?

Facebook has a problem today. Or to be more precise, the social media platform has two problems – both are being played out in the media, and one of them was entirely avoidable. Websites where the content is user-generated will always...