Listening programmes

What my young son has taught me about connecting through a mask

Like others, during lockdown I had a craving for being out and around people, and really missed simple everyday interactions like exchanging pleasantries and moaning about the good old British weather - particularly in lieu of an overseas escape this year. Whilst I am now able to enjoy visiting the shops,...


Is it time we were all a bit more vulnerable?

I've spent the last few months heading weekly back and forth to Darlington, my home town where my parents still live. My lovely Mum is in the late stages of alzheimers. It’s been almost 10 years to get us where we are now. I launched MD Communications a few days before...


How feedback can improve your directory rankings

Hot on the heels of The Legal 500 UK results, the Chambers UK 2018 rankings were launched online today. While many firms will celebrate good news stories through Twitter and joyous press releases, there will be firms less keen to herald their results. In our latest white paper ‘Legal directories: are...


Feedback: the unsung hero of the directories process

Hot on the heels of the recent Legal 500 results, the Chambers UK 2018 rankings are due to be released on Wednesday 1st November. While many firms will celebrate good news stories through Twitter and joyous press releases, there will be firms less keen to herald their results. Of the 221...


How does it feel to be a client of your law firm?

When I started working with law firms at the start of 2013 I was blissfully ignorant of the ways of the legal profession. I had spent all my working years in the commercial jungle of brands, communication and marketing. What struck me was the dissonance between the high level of professional...


Feedback – sometimes it hurts but it’s essential

How do you feel about feedback? Honestly now. Does it fill you with horror? Do you instantly reject anything that seems remotely like a criticism? Don't worry, if you do then you're not alone. Of course, the thing about feedback is that it's not just good for the person who is giving it but...


Is imperfection the way to your clients’ hearts?

The Duchess of Cambridge is one of the most photographed women in the world and both her pregnancies have attracted a mind boggling amount of press and public attention, from her maternity outfits through to the design of the royal nursery for the brand new royal baby. However, whereas the...