Listening programmes

Will culture really change if you let billable hours and bullies walk all over mental wellbeing?

Following the publication of LawCare’s ‘Life in the Law’ report last week, our CEO Melissa Davis asks how can we stop the legal sector walking headlong into a mental health crisis. Culture. Wellbeing. Key phrases we hear all the time now as firms of all sizes switch on to the importance of...


Wellbeing, being human, strongholds and innovation – reflections from the IBA’s Business Development and Marketing Conference

MD Communications partner Keith Hardie shares his thoughts on this week’s virtual Legal Business Development and Marketing Conference, hosted by the International Bar Association. Summarising four days of great speakers, collages and roundtables pulled together by our CEO Melissa Davis, Itzik Amiel and Deborah Farone – three leaders of legal marketing...


Winning work – understanding why clients buy

Partner and Head of Directories Linsay Leslie delves into the psychology behind clients’ buying decisions. Earlier this summer I spoke at an Alliott Global Alliance conference on the topic of improving your tender and pitch win rate. In addition to the importance of robust processes such as  'bid/no bid' criteria and...


IBA survey reveals lawyer wellbeing is a cause for global concern

Melissa Davis, a member of the IBA's newly founded European Regional Forum wellbeing working party, highlights the IBA's massive wellbeing survey, one of the largest of its kind, which is a first step in addressing the parlous state of mental health in the legal sector.  With the focus on wellbeing at...


What football can teach you about consulting your clients

Founder Melissa Davis looks at why the 72 hours of the ESL was a good thing for fans and customers and a PR nightmare for the owners who marched their clubs proudly to the top of the elite football hill  - only to have to beat a hasty, humbled retreat...


The power of vulnerability

In a recent article in The American Lawyer, good friend of MD Communications Jeff Davis explained how the pandemic has made it clear that we are all vulnerable, and being open about it can build much stronger teams. "The secret to connection is sharing your vulnerability with others. They see your...


Can leaders drive performance as well as build a community and promote positive mental wellbeing?

At our recent private resilience roundtable for international senior and managing, we hosted guest speaker Richard McCann, who overcame a tragic past to become a famed motivational speaker and bestselling author. Positive mental attitude Leading the first part of the webinar, Richard kicked off with a presentation on how we can overcome...


The right way to handle negative reviews in professional services

Andi Jarvis, Digital Strategy Director at MD Communications, looks at the case of a firm that sued a client for libel over a negative review, providing recommendations on how to respond, and outlining how part of your brand management should include monitoring online mentions. The recent story of a law firm, Summerfield Browne, winning £28,000 in...


What my young son has taught me about connecting through a mask

Like others, during lockdown I had a craving for being out and around people, and really missed simple everyday interactions like exchanging pleasantries and moaning about the good old British weather - particularly in lieu of an overseas escape this year. Whilst I am now able to enjoy visiting the shops,...


Diversity, equality, technology and fees top of general counsel agenda

The rising confidence and power of in-house legal departments is set to put equality and diversity, technology, and reform of legal fees at the centre of a wide-ranging change in legal services. These are the conclusions of an MD Communications White Paper 'Demanding answers: How general counsel are changing legal services',...