PR and reputation management

Feedback – sometimes it hurts but it’s essential

How do you feel about feedback? Honestly now. Does it fill you with horror? Do you instantly reject anything that seems remotely like a criticism? Don't worry, if you do then you're not alone. Of course, the thing about feedback is that it's not...


Phil Shiner’s fall from grace

Few lawyers would want to be in lawyer Phil Shiner's shoes right now. This paragraph from the Daily Telegraph is one of the more measured written about him since the Solicitors Disciplinary Tribunal struck him off the roll last week. 'Far...


Media training – can you afford to skip it?

In this social media age, we fire off a tweet – expressing sadness at the death of a pop star or concern about an incoming American president's views – hoping a few people will see it; knowing there's a chance it gets...


Why KWM’s collapse could threaten YOUR firm’s reputation

Today's headlines confirm the sad news that King & Wood Mallesons LLP is finally filing for administration. Remaining London staff at 10 Queen Street Place are currently being doorstopped by journalists whose colleagues back in the newsroom are phoning round banks,...


Protecting your firm’s reputation after a high-profile exit

If you take an interest in law and politics, then the first week back at work was a treat – Law Society chief executive Catherine Dixon resigned in a letter to Chancery Lane’s 100-strong governing council. The next day, Sir...


Reputation matters – just ask the Law Society

What do you love about being a solicitor? Email us! Maybe add a picture of yourself running a marathon or learning to fly. These are some of the new year exhortations from the...


Tips for the festive season: protecting a professional reputation

In the run up to Christmas, one of the fun parts of working so hard throughout the year is getting invited to all the festive parties. From the annual bash at your own organisation, to client events and industry dos,...


Is the Daily Mail bricking it?

If you've ever stepped on a Lego block in bare feet, you'll have known real pain. The little plastic bricks are a rare product - more dangerous to adults than children. This week, is it the turn of the Daily Mail...


Unilever vs Tesco – who was covered in brown goo?

What do we think about The Great Marmite Crisis of 2016? It ran from the morning of Wednesday 12 October to the afternoon of Thursday 13 October. To recap, in case you were having a try-out at a non-communicative religious order...


Two tragic events. Two different reputation outcomes.

The crash on the Smiler ride at Alton Towers last year was not the finest hour for Merlin Entertainments. When 16 people were injured last June as a moving car crashed into a stationary car it could very easily have...