As businesses of all sizes navigate through the challenging times caused by COVID-19, it’s important to ensure your crisis communications plan is up to scratch to deal with the impact the coronavirus may have on your company’s reputation. Crisis communications means...
Where is your crisis communications plan? It could be that it's in your head, because it's obvious to you what should be done and said when your business is disrupted. Maybe you think your business isn't 'big' enough or as...
Veganism has become an increasingly popular movement over the past few years, and clearly where there’s tofu, there’s gold, with £740m sales of meat-free food in 2018. The latest brand to try to tempt the green market (which has grown fourfold...
Many people in the legal community were shocked to learn of a major fire at the Law Society that started Saturday evening and in to Sunday. Thankfully no one was hurt, and the Society’s main building seems largely untouched. But...
It’s been a big year for people and companies putting their foot in it, but which PR mistakes have been a meme-seeker's triumph, and which have been enough to sink a career? How not to give an interview If you’d told us...
Many years ago I applied to be a press officer for Prince Charles. I didn't get it and instead went on a journey to protect the reputations of the legal sector. So when the ginormous PR disaster of epic proportions...
Sorry-not-sorry. It’s such a cliché – we make fun of it. No one likes to mess up, and we strive to avoid it. But social media has an immediacy that is part of its power – consider all the angles,...
Suppose you get a call at 11 o’clock at night from an employee alerting you to a social media disaster that’s taken off on your company’s Twitter account. Screenshots of the tweet have now gone viral and the prestige reputation you’ve...
Who doesn’t like a show? I’ve a strong suspicion that Sainsbury’s chief executive Mike Coupe does, and has seen the acclaimed London production of the musical 42nd Street, providing him with the tune he now regrets humming when he thought he...
Humour on social media can be a high-risk, high-stakes thing. This is nowhere clearer than in the now-famous Twitter spat between Thameslink and Poundland. Thameslink’s woes stem from the introduction of a new timetable. If you want to know how that’s...
