Where is your crisis communications plan? It could be that it's in your head, because it's obvious to you what should be done and said when your business is disrupted. Maybe you think your business isn't 'big' enough or as entire countries go into apparent 'lockdown', it might even feel...
Veganism has become an increasingly popular movement over the past few years, and clearly where there’s tofu, there’s gold, with £740m sales of meat-free food in 2018. The latest brand to try to tempt the green market (which has grown fourfold in the past four years, according to the Vegan Society)...
Many people in the legal community were shocked to learn of a major fire at the Law Society that started Saturday evening and in to Sunday. Thankfully no one was hurt, and the Society’s main building seems largely untouched. But staff have still lost space, work and, of course, personal...
It’s been a big year for people and companies putting their foot in it, but which PR mistakes have been a meme-seeker's triumph, and which have been enough to sink a career?
Many years ago I applied to be a press officer for Prince Charles. I didn't get it and instead went on a journey to protect the reputations of the legal sector. So when the ginormous PR disaster of epic proportions unfolded recently starring Prince Andrew vs Emily Maitlis I felt...
Sorry-not-sorry. It’s such a cliché – we make fun of it. No one likes to mess up, and we strive to avoid it. But social media has an immediacy that is part of its power – consider all the angles, ponder the wisdom of a post, and you might miss...
Suppose you get a call at 11 o’clock at night from an employee alerting you to a social media disaster that’s taken off on your company’s Twitter account. Screenshots of the tweet have now gone viral and the prestige reputation you’ve spent years building, has now gone up in flames, all...
Who doesn’t like a show? I’ve a strong suspicion that Sainsbury’s chief executive Mike Coupe does, and has seen the acclaimed London production of the musical 42nd Street, providing him with the tune he now regrets humming when he thought he was not being filmed, ‘We’re in the money!’, in between...
Humour on social media can be a high-risk, high-stakes thing. This is nowhere clearer than in the now-famous Twitter spat between Thameslink and Poundland. Thameslink’s woes stem from the introduction of a new timetable. If you want to know how that’s going, go to National Rail Enquiries’ ‘Live Departure Boards’ page,...
It's been a tough week for men who attended the Presidents Club fundraising dinner 2018. One moment they were drinking champagne with their mates and perhaps allegedly trying to cop a feel of a ‘host’ who’s young enough to be their daughter while bidding for lunch with Boris Johnson –...
